Hi Ellie,

Thank you for taking the time to leave feedback of your experience with Boohoo.

I am sincerely sorry that your order did not arrive in the timescale expected. Unfortunately during the festive period we did experience some delay to parcels. I am very sorry that your parcel was included in these delays.

I have checked your account and confirm that these items were returned and refunded in line with our Christmas returns policy. I hope that this matter has now been resolved, but if you do have any further queries to discuss please do not hesitate to contact us.

I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Kind regards,
Emz