Followed the instructions to the letter, yet somehow, on both the drop off and the collection, I was left in the cold.
I think you need to change the instructions if you are going to take twice as long to arrive as you promise.
I had to rush through the airport to catch my flight as my spare time was taken up waiting for your driver to meet me to take away my car.
then on the return, we stood in the car park, waiting for 10 minutes for my car to come back. And that was after the allotted 15 minutes as per your instructions.
I've used you before and thought the first time was just a slip, so we gave you the benefit of another go. However, i would rather pay double and take a taxi, rather than use Stress Free ever again.
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