Just miniatures

Unacceptable customer service!

I was really excited when I stumbled across justminiatures.co.uk as we have a lot of parties and thought it would be the perfect place to get the drinks for them. Unfortunately their service did not live up to my expectations. My order took 11 days to be delivered instead of the promised 3-5 days. I chased twice and on both occassions I was lied to, being told that my order had been dispatched the day before which later turned out to not be true. My order was also incomplete and despite a telephone call and an email I have still not had the refund for the missing items. Overall I am really disappointed with justminiatures and cannot see any reason why I would order again!