Stayed at home as I had notification that they would be delivering a parcel today. According to their online tracking the time slot was 12:48 to 13:48. I allowed extra time in case he was held up in traffic before checking online to discover it showed `No one available to sign etc. Tried phoning the 0844 number shown which is automated and no way of talking to a human being. Looked up the number for my local (Lincoln) depot and explained I had been at home and not seen their van or received the `out card`. I was then asked for the parcel reference off the card ... err what card as no one has been to this address. Guy at depot phoned driver who agrees to deliver it at the end of his round. Parcel just arrived and when I asked where he had gone to before I was told it was the first time he had called. I was told he was still a couple of estates away and it was past my time slot for today.
Makes me wonder just how many times this happens to their customers who then have the inconvenience of having to make further arrangements through no fault of their own.
I decided to migrate from Npower to another supplier in December 2012 and 5 months later they still have not been able to resolve and issue the credit refund whch I am owed. Was on their dual fuel scheme and back in January received a final gas bill showing over £400 in credit, 2 days later a `for information only` statement showing £223.01. Contacted them and told allow 30 days for refund. No final electric bill arrived nor refund so contacted them again. Told it would be sorted within 10 days which it wasnt so completed their online complaints form which, other than their auto response` email was completely ignored. Loads more phone calls to them and I finally thought I was getting somewhere on 4th May after spending 1h 40 mins going through everything again. Supposedly she had found, sorted the problem,finalised my account and authorized the refund and informed me this would be in my account within 3-5 working days. Needless to say the refund has not appeared up to today..
Do not believe a word this company says. In my opinion their whole operation should be fully investigated by the Energy Ombudsman.
You are always unsure what standard of service you will receive when dealing with a online company for the first time. Shopping with Pharmacyfix.co.uk was so easy and their system kept me updated as to my order status. Goods arrived even before their estimated delivery date. Overall I would give them 10/10.
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