Bought Bosch top of range washing machine. Also paid for delivery, fit and remove old machine. They arrived, said they don't disconnect existing machines, that's up to the customer, and left the new machine in the middle the kitchen floor. They said ring this number and we'll come back once your old machines disconnected.
We rang and they have so far failed to turn three times in three days.
Some useless person who claimed to be Customer Service called Tony Lowbridge responded to an email from me asking for help. He promised to come back to me and did nothing.
After being let down three days in a row, I have arranged to take the old machine to the Kettering Branch of Currys where I was sold the Bosch and service package. I plan to place the old scrapper in the middle of their store and tell the manager what dreadful service they give.
Looking forward to revenge on Saturday morning..
Never buy white good from Currys. Absolutely appalling company. Pay a little extra and go to a reliable supplier like John Lewis.
I'm about to send the email correspondence with this Tony Lowbridge to Dixons Group plc CEO Sebastian James...if he doesn't already know, he needs to be told that his KNOWHOW customer service team is uncaring, ineffective and more interested in avoiding ownership of customer problems. They just don't know how.
I ordered a silver tuxedo for a cruise. It said delivery in three working days. When I rang to chase it up I was informed that it was not kept in stock and the supplier was on holiday until the 7th Jan.
My cruise leaves on the 5th.
However they accepted the cancellation and refunded the money quickly.
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