Robert Barker´s profile

Reviews (1)

Urbanbite

Dreadful! Never use and if you must NEVER pay online.

My first order with Urbanbite London was a complete disaster. Placed an order thru them for Indian food to be prepared by local restaurant Curry Mahal at 17:54. Also paid by card online. It took until 18:22 for the actual order to be delivered to the restaurant. Then another half an hour passes and I get a phone call direct from the restaurant... Asking how I would like to pay.(!) They had not received payment. Go online to the so-called 'live chat' with Urbanbite... Not exactly a chat as I sent several messages with no reply. Strangely, though the messages were received as Urbanbite replied by email as opposed to live chat. After several phone calls with the restaurant; Finally had payment confirmed. An hour and forty-five minutes later... Food FINALLY delivered. Urbanbite Ref. 853689 Dreadful experience. Will NEVER use Urbanbite again.

20 June 2013

Reply from Urbanbite

Dear Robert,
We are very sorry to hear about this issue. We take complaints very seriously and I hope this was resolved to your satisfaction at the time.

If you have any further questions or concerns then please feel free to contact us on info@urbanbite.com

The Urbanbite Team

Robert Barker´s profile

profile image of Robert Barker
Robert Barker
Reviewer
1970
London, United Kingdom

About