I ordered the Los Angeles tv bed as my partner and I moved into our new home and wanted a top ofthe range luxurious bed as we both work very hard. We visited the Norwich branch of dreams ( should be renamed nightmares) where we ordered our lovely new bed and tempur cloud mattress at a cost of £5,500. Both really happy and looking forward to enjoying our new purchase, we sat down with the clowns at dreams to arrange delivery.
2-4 weeks was our promised delivery time, which we were fine with. 8 weeks had past when we got a call to say our bed and mattress would be delivered, so I booked a day off and sat in and waited....and waited.... And waited... Nothing! I rang dreams to fin out what was happening, and they informed me that the bed wasn't even in stock! Furiously I drove the 30 miles to Norwich to have it out with the dreams staff, who were absoloutly no help whatsoever..... Theywerequite happy to calculate and joke about the commission they'd made off my purchase though! After a while another delivery date was decided, a further4 weeks later.
So another day off work, waited and waited all day, then received a phonecall at 4.55 pm off head office, who conveniantly close at 5pm to say my bed wouldnt be delivered as it wasn't in stock again!
I was outraged!!
Almost 100 phonecalls later I finally got through to head office who said they'd arrange another delivery date, I had no choice but to go with it.
The bed eventually turned up... Anotheonth down the line! And the delivery drivers, who I had paid the extra for to put my bed together,
said they couldn't assemble it as they wanted to knock off early!
After realising that by this point my blood was boiling, they reluctantly did assemble it, which I'd paid them to do anyway!
A month later I bought my oldest son a tv bed, and in typical dreams style, that was a disaster from start to finish.... Messed around once again on delivery dates, the bed has been repaired 3 times in the 3 months we've had it!
I would strongly recommend to anybody to NEVER buy anything from this shambolic pathetic company, as you will only end up being messed around and be given false promises. I have never in my life known of a company to operate so badly.
Thee was even a programme on sky recently showing just how bad dreams are!
Avoid at all costs!!
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