Dear Miss Cropp,

Thank you for your review.

We sincerely apologise for the poor service you received from our courier on this occasion. Please rest assured that measures have been put in place so that this does not happen again. Thank you for having taken the time to write to us as it is only with feedback from our customers that we can get better at what we do. Your feedback has been taken on board and and acted upon so to ensure these types of incidents do not happen again.

Best wishes,

MedicAnimal