I have had the same poor service as mentions by most people, lie after lie charges placed on account randomly, service cancelled by mistake. The Indian call centre being the worst they lie to get rid of you, and one made me change settings pn my computer which cost me money to get sorted out. I now only communicate by email and copy the ombudsmen into emails I also advise I will be charging for my time at £25 per hour from x date. This has got me an instant call back every time from an British call centre and follow up emails confirming what's been agreed. I suggest you only use this method I have got refunds, a person tracking my problem and giving follow up calls etc. I will leave bt as soon as contract ends for which the date has been changed by bt without my knowledge. But in the mean time I seem to have found am effective way to get my needs met. Which is still frustrating and time consuming but seems to be working better than before.
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