John´s profile

Reviews (2)


Pretty good

Service was quick and helpful and goods all in order. A couple of issues: the L-sectioned uprights were not all at right angles and needed some tricky hand -bending to put them right, and there was confusion about whether the packs did or didn't include bay connectors (they didn't, and extra deliveries ensued). But it's well-dewsigned and easily erected system of good quality and value which I'd recommend

03 April 2013

Reply from Bigdug limited

Thank you John for taking the time to write your review,

Apologies that some of the uprights were not all at the right angles needed, we wouldn’t have expected you to have to bend them into shape and we are more than happy to send out replacements for damaged or faulty items.
I am sorry that there was some confusion about the connectors, I can see that the extra bay connectors were sent out free of charge as a good will gesture, I am sorry for any inconvenience caused.


Quick, accurate, slight glitch on delivery

The goods arrived promptly in perfect condition. I'd entered 'if out, leave at rear of house' on the website, but the delivery man dropped it next door. Not a big problem, but could have been if the neighbours wren't so obliging. The only reason why not five stars.

John´s profile

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United Kingdom