BestPet.co.uk

delivery notification problems with [link] website not acceptable

i orderd 2 bags of hypoallergenic cat food for my four cats on recomendation of vets they have been on this diet 1 mth i put order in jan 31st i asked if id recieve it thursday as was running low and can only buy from vets or online.
was told that should be fine no problems waited in all day thursday no delivery checked web link again same problem postcode not recognised phoned up all i got was should arrive by 9pm latest but with no cat food left thats not good enough.
was offered a voucher but not showing on my account, spoke to mate who used to work for [link] he said company should of phoned [link] to get delivery estimate from driver for me they never did this so much for customer service im disapointed.

04 January 2013

Reply from BestPet.co.uk

Dear William Joseph Turner,

Thank you very much for your review.

Sincerely sorry for any inconvenience on your order. Unfortunately you have not left an order number so I cannot check the order on our system and provide any more substantial information.

Please contact us on 0845 053 5050 so we can look into the matter further.

Best Wishes,
Bestpet