It was evident that Petmeds cares foremost for your pets - no pushing of unwanted products and good guidance to ensure that you get the right product for your pet.
Once ordered, delivery and delivery/dispatch information were timely and accurate.
My order for a number of DRAPER young gardener tools was < 20% rival alternative providers (including Amaon). I often use Amazon because in my view it is a trusted provider BUT !!! I could not ignore the SIGNFICANT PRICE DIFFERENTIAL INCL Delivery costs (c£40 vs Amazon's c£60).
Delivery As Promised
So significantly cheaper and delivered within a couple of days and to specific delivery instructions,
I'ma a very Happy Order(er) of this company
Easy to find products I wanted - good advice on website and products also highlighted availability of shoe sizes.
Ordering also fine but I was confused by the security aspect - there were 2 payment routes - one via Sage and one through a route suggested as more secure. I went down the theoretically more secure route which allowed me to request further verification of the website. The s/w behind this was patently american and the response to my website verification query suggested that there was no verified telephone number for this company. I then did an independent search of the company and was satisfied by my own search so did place my order using the theoretically more secure route. I do shop online frequently so it was probably just the unknown (to me) nature of this payment route that spooked me.
I was kept well informed by email of the order progress until the last stage when I was emailed that the product had been despatched and I would receive an email from the carrier company with tracking details. I expected the email from the carrier company soon after this email (Jan 2nd) but there was then a delay of 2 days before I received an email from Royal Mail at 5 am ( 2 hrs before it was delivered at 7:30 on Jan 4th). I understand that the Xmas period probably had a part to play but Jan 2nd - 4th were working days - not sure whethere this is Royal Mail or company despatch issue in communication.
But overall despite above I am happy with service - and if there had been an issue I was kept informed how I might log any query.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.