I have used Regus in a number of countries and they have generally been good service. That said they have all been in large cities. However we decided to open a regional office in Brentwood, Essex. When we initially moved in things were good and the centre manager was very helpful and although not up to 5 star service it was acceptable and clean. The manager left and over the past 10 months or so things have just gone from bad to disgusting. The offices are not cleaned, they run out of coffee every other day, they have no cups or glasses and the place is generally a mess. Our bins are emptied but the liners are not replaced so any food residue remains in them and builds up germs. We have complained a number of times only to get fobbed off with false promises, the last one from our supposed centre manager saying she has put steps in to rectify our complaints. To date this year our office has not been cleaned! I was also offered a chance to discuss this with her. Sorry I mean I was given two dates 11 days apart and there was me thinking we were the customer!! If you want a clean, serviced office with a good centre manager then simple, don’t move to Regus in Brentwood.
Sun Jones found this review useful
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