We bought several items from ProCook in one order. (Stock pot, Frying pan and six mugs). They arrived promptly and were well packed. We have already got some of their items and know that at the higher end of their range, they are excellent. These items were also excellent... However there was a slight fault in the Stock pot. It had a rivet head that did not sit perfectly flat inside. We felt that food would build up in the gap under the rivet head and we were unhappy. Why then the five stars?
"Beth" in their customer service department sorted it instantly. No quibble. Replacement despatched immediately without waiting for the return.
Customer service is easy when things all go well, but this was excellent customer service when there was actually something to sort out. That gives confidence to us as customers and we shall certainly use ProCook again.
I decided to buy a really good quality sun hat as a present for someone before going on holiday. Having found a well reviewed sun hat that looked good I then found it on the Taunton Leisure site at a very good price. It is a great hat and arrived in just three days. We are very happy customers.
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