John Lewis

Don't believe their "click and collect" promise if you are buying online.

John Lewis offer a "click and collect" service when buying online - you name a John Lewis or Waitrose store near to you and they promise you'll be able to pick it up the following afternoon. I ordered an electronics item day, called the local Waitrose store the following afternoon, was told it was waiting for collection, drove in to the store only to discover my order wasn't actually there at all. Called the following afternoon - still not delivered to the store. I'm still waiting - and wishing that I'd just ordered the item from someone offering a reliable delivery service to my door. Riche