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Reviews (1)

Issue fixed with a positive outcome

I purchased Guild Wars 2 from Digisub back in July, I didn't really give the game the time it deserved initially but with some free time at Christmas decided to give it another go.

Sadly upon installing the game again I was having trouble logging in, checked my account details with Arenanet and they were all good and correct. I logged a support ticket with Arenanet and their reply was quite shocking to me. It would appear that Digisub have sold me product key that was originally obtained from Arenanets site using a stolen credit cards and thus has been permanently disabled.

I emailed Digisub today and also left a message on their facebook page I have had no confirmation and no updates on how they are planning on dealing with essentially selling me stolen goods.

Update............Once initial contact was established a full refund was given with a very quick turn around.

Catherine Swanney found this review useful

05 January 2013

Reply from Digisub

The customers issue was resolved and a full refund supplied. DigiSub do not support or knowingly partake in any kind of fraudulent behavior and the relevant external trading bodies were informed.

Please accept our sincerest apologies for the inconvenience caused and we hope you get back in the game as soon as possible!

Steve Roebuck´s profile

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Steve Roebuck
Doncaster, United States