I tried to buy a pair of shorts because they were advertised on next day delivery. A week later still no shorts so I email to find out why and I'm told that they are on a back-order and will take another 2 weeks to be sent out which I wasn't happy with because I needed these for a holiday I was going on. I told them I was prepared to wait but that I wasn't happy with the customer service because unless I had inquired I would never have known that the delivery time had gone from next day to over 2 weeks! The next thing I know I get another rude email a few days later saying that the order has been cancelled and I've been refunded. Rutland Cycles had my money for a full week which meant I couldn't purchase from elsewhere and then went back on their second promise of two week delivery and cancelled my order without warning. Extremely poor customer service, I wouldn't purchase from Rutland ever again. Extremely unprofessional, disorganized and rude staff. The tone of their emails was extremely poor throughout and they offered no apologies or reasons for any of the delays etc. I've never written a complaint in my life online but this was so extraordinarily poor I felt I had to warn others away from Rutland.
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