Jill Meadows´ profile

Reviews (1)


Will use again

Good selection of named products with excellent prices. Good options for deliveries. Product even came with full size complimentary item and also a trial size item which I was not expecting.

I have dropped two stars because of confusion over delivery. Ordered on New Years Day for next day delivery. Following day an email informed delivery would be on 3.1.13. When I rang querying this I was told that items were not posted due to it being a bank holiday. Delivery information on website does not state this only items will not be delivered on weekends or bank holidays. A bit misleading so I stated the delivery information should reflect this as some companies still operate on bank holidays. The young man I spoke to did not really seem interested in this despite him stating he would pass my comments on.
I was given refund of delivery but ended up wasting a days leave to be in on both days.

07 January 2013

Reply from BeautyBay.com

Hi Jill,

Thanks for your feedback. I'm glad to hear your order arrived safely.

Apologies for the issues and confusion with delivery that you experienced. I've passed your comments on to our Customer Service team for review.

Kind regards,

The BeautyBay.com Team

Jill Meadows´ profile

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Jill Meadows
United Kingdom