Yodel

Apalling

My husband and I ordered a mattress from Littlewoods on the 26th of December. We were told it would be delivered on the 28th . We did not receive the delivery and weren’t able to successfully contact Littlewoods by phone until Monday as they were closed at the weekend. We moved house on the 30th. We contacted Yodel changed the delivery to our new address. They phoned us back on Wednesday to confirm that it would be delivered to us this morning (Friday the 4th of January). We received a voice message this morning from the delivery driver saying that he was en route and would be here at 10:10 this morning. We waited until 2pm and then phoned Yodel and discovered that the delivery driver tried to deliver our mattress to a house a few doors down from us then took it upon himself to completely cancel the order because the man at that location said he didn’t order a mattress. He should’ve called my husband’s mobile back and spoken to us to clear it up. We now have a cancelled order due to a mistake someone made in taking down our address in Yodel’s system. I am pregnant and have been sleeping on a hard floor for a week. We are paying for a mistake that was not ours and now it is looking as though we will have to wait until Monday to even be able to call again. We have run up our mobile phone bill trying to sort this out all week. I have never in my life experienced such apalling service. Nobody seems to know what is going on or how to fix it. Absolutely horrible expereince. I wouldn't advise anyone using Yodel ever.