I bought a tap and a sink from this company in June. It was installed in mid August and the flat was tenanted in mid October. The tap broke in late January this year, after less than 4 months of use.
When I contacted the company I discovered you can't actually speak to anyone unless you are prepared to pay £1.50 per minute on their premium line. Otherwise you must open a "ticket" and someone responds to you, or not...
The tap listing included a prominent FIFTEEN YEAR WARRANTY sign so I was amazed when they told me the tap was only covered by a six month warranty and that this had expired.
I repeatedly asked for a refund and advised I would take it further, with no success.
I contacted Which magazine's helpline and they agreed that the company had breached the Sale of Goods Act. I then contacted Trading Standards via the Citizens Advice Consumer Advice Line. They also agreed that my consumer rights had been breached and advised me to write to the company. This is where I am up to at the moment, but in the meantime, I've gone to Homebase to buy a new tap! I would not, under ANY circumstances buy anything from this company. If anything goes wrong then, based on my experience, you can forget about it.
I am very, very disappointed that a company could so blatantly flout the legislation.
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