Gloria Gutierrez Almarza´s profile

Reviews (1)

Not transparent or thrusworthy company

I had read previous revious before I placed my order and it seemed Ok.
1) I placed my order on December 10th and it was going to be delivered on December 27th when I was not at home. It was my daughter's Christmas present and she has got got it yet. On their page it said that orders after 17th will not be expected to arrive before Christmas. Mine was placed well before then and it did not arrive on time.
2) I read the section 'about us' and it says they have offices in London as well as othe places. I never thoght that their operations are in Hong Kong and that the parcel was actually coming from HK. Had I known this I would have never order anything.
3) I got an e mail rom DHL asking me to pay £ 10 for customs. When I order it, it says very clearly on the page that it is free and that there are ' no hidden costs'.

So I would not recomend this company as they have not really delivered on any front.

Chris Chamberlain found this review useful

08 January 2013

Reply from

Hello Gloria,

Thank you for your review, and we do apologise for the experiences above. One of our reps has sent an email to address these however, and we look forward to working with you to have these resolved.

Kind regards,

Angel Liu

Gloria Gutierrez Almarza´s profile

profile image of Gloria Gutierrez Almarza
Gloria Gutierrez Almarza
United Kingdom