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Reviews (1)

MedicAnimal.com

Not a smooth transaction

Ordering online was easy .. I was told I needed to fax my perscription which i did. I then recieved an email saying my order would be dispatched in 24 hours but nearly 2 weeks went by when i realised i had not recieved it .. when i contacted you i was told i needed to send in the perscription before dispatch .. it was all too much aggro .. courier of order helped but there are loads of companies out there doing this and you only have one chance to make a first impression and this was not good.

08 January 2013

Reply from MedicAnimal.com

Hello,

Thank you for your review.

We sincerely apologise for the unacceptable standard of service you received from us on this occasion. Please rest assured that measures have been put in place so that this does not happen again. We thank you whole heartedly for taking the time to contact us as it is only with your feedback that we can strive to improve and ensure that such unfortunate incidents do not happen again.

Best wishes,

MedicAnimal.

mcgarry´s profile

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mcgarry
Reviewer
United States

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