Last year I went into Asda Opticians at their Bolden store to see about new glasses. I had a good quality pair, but they were many years old. The first lady I saw said that they did a better quality of lens than the ones advertised, but there would be an additional cost. However, after having a new eye test I was seen by the manager. He said that the ones in their standard range were just as good, but he suggested I didn`t buy the two pairs in case I didn`t find them as good as my old ones.
When they arrived they seemed quite acceptable, and having spent a day or two between these and my old ones I decided I should stick with just the new pair. After a short while one arm became stiff, and the other loose, so I called back and they were sorted.. Just before Christmas it became apparent that one arm was loose, as was one of the lenses (these are rimless glasses). I was in the Asda store at Benton where a new opticians has opened, so II spoke to the manager there who said that details of Bolden store were not available on his computer ( my thought was, are these franchises?), but he looked at them and said they were bad and should be totally replaced..
A couple of days ago I went into the original opticians in Bolden, and was given very off-hand treatment. I was told they would not be replaced, but could be sent back to the factory where they were made - they could not do it in Bolden store as they had no facilities. When I pointed out what the manager at Benton had said, the fact that these glasses had problems from the start, that they were now so loose they wouldn`t stay on hardly, and I need them for reading and driving (they are varifocals), so sending them away was not an optician.
I was told `you should have a second pair`. When I pointed out that he himself had advised against buying a second pair, he just more or less said` take it or leave it`!
I found them very evasive when it came to questions originally, feel that I was talked out of a better prescription, the frames were not well put together, and after sales service non existent.
I would advise anyone to go some where else for their spectacles - Asda Opticians are just a cheap setup.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.