It started off so well, we were really impressed with the showroom, the web page and with our sales assistant who helpfully guided us through the process of buying a complete new bathroom.
However the party ended there. We were told the items were in stock and would be delivered in 3-5 days it came on day 7. Trying to get through to Customer Services was an extremely trying experience with long waiting periods, on a premium telephone number, at one stage it took me 25 mins to talk to someone to try and find out when our bathroom would be delivered. Then we found one of the articles was faulty and so again I went through the process of trying to talk to customer services to get an exchange. I even emailed twice but to no avail, no one bothered to contact me despite leaving several numbers. We then found a box of floor tiles had two missing and so to placate an extremely irate bathroom fitter we had to drive the 50 miles round trip to pick up the tiles ourself as they could not be delivered until later the next day and he had to finish the job. Perhaps Better Bathrooms would like to re-imburse us for our petrol, time and telephone costs.
To finish on a happier note we are delighted with our bathroom and how it looks, however Better Bathrooms need to get a grip on their communications with customers as it has soured our experience. I think it also needs to make its service seamless so that Customer Services are in loop around deliveries perhaps the Salesperson should have responsibility for processing the order in all its stages, in desperation I rang Warrington showroom who couldn't help at all and just referred me back to Customer Services. It looks like each department works in isolation - not good for the customer.
I do hope that Better Bathrooms improve their business model and put the customer 'first' as their goods are excellent and are priced competitively.
We were recently travelled back from Tenerife with Jet2 having travelled out with Ryanair. Despite having paid similar prices the differences in experience were remarkable. We didn't feel like being part of a 'cattle market' and the baggage allowance is so generous. Trying to keep costs down with Ryanair we opted for 15kgs which just isn't enough ( well for me anyway) this also leads to stress when packing for the holiday trying to decide what is needed.
The flight was good, we left on time and found our seats to be comfortable and not too cramped. Having allocated seats also helped, although some choice at the booking stage would be better for us as we like aisle seats. The cabin staff were very pleasant, although there were far too many announcements trying to sell goods. This was the first time we have flown with Jet2 and in the future they will definitely be our first choice of airline we feel they are a 'quality budget airline"
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