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Reviews (1)

Play.com

Useless and completely uncustomer focused

It's a shame really 2008/2009 I used to swear by play.. Amazing company fast, efficient, friendly service. What happened? 2010 I bought a Nintendo Wii very very excited promised it would turn up before Christmas.. As my father in law was very ill and my wife stressed this would be the ultimate cheer up Christmas. Half of the wii turned up on the 23rd 10 days after ordering. The delivery company left it on the front step of my house, mid terraced dodgy area. They also posted a note through saying they had delivered to another house on the street for safe keeping, yet here was the balance board on my door step... The house down the road had no knowledge of anything being left... Phoned Play and wouldn't resend items unless I sent the balance board back, would not refund either. Leavening to see my parents in law with my wife I had to buy another wii so £300 later I have a very expensive wii and a bad taste in my mouth. Christmas was good and my father in law loved the wii and it took his mind off of his health issues for a few weeks whilst he played wii sports etc....

2012 I think I will give play another go... Serious mistake items turn up late, sellers don't respond, I will never ever use this company again and will share my experiences with my friends so they aren't subjected to a very dissapointing shopping experience.

Valéri Natanelov found this review useful

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KiWy
Reviewer
1976
London, United Kingdom

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