Paul Hirst´s profile

Reviews (4)

Castlegatelights

great

nice product, helpful friendly service, arrived when they said it would

Travelex UK

Would have been much quicker not to pre-order

So, first the description of where to go at Heathrow T5 wasn't very helpful - "next to Prada" but where is Prada?

So after a while I found a Travelex airside in T5 and queued up but then they told me I had to go to a different one.

After some more searching I found the right one, and they were sure that they had my order somewhere but couldn't find it. So first they spent 5 minutes looking for it, before giving up and then going through a long process of re-creating it.

Next time I'll just use an ATM I think...

13 October 2013

Reply from Travelex

Dear Paul,

We are sorry to hear that it was difficult to locate the correct counter from which to collect your order.

We would like to thank you for your feedback which has been forwarded to our online team to review how directional information can be improved to make order collection easier.

The Bureau Manager has been made aware of the difficulties you had when collecting your order and will be reviewing this with bureau staff.

We are sorry for any inconvenience caused and do hope to welcome you back in future.

Kind regards
Online Support Team

RxSport

Very helpful, good price, arrived quickly

Very helpful, good price, arrived quickly

Ellis Brigham Mountain Sports

Expensive postage and stock issues

Products fine, but delivery is unreasonably expensive.
Some items which the website said were in stock, were actually not available so they had to refund those. Other items had to be sourced from their shops rather than from central stock, so there was a delay before those were sent.

Paul Hirst´s profile

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Paul Hirst
Reviewer
United Kingdom

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