So, first the description of where to go at Heathrow T5 wasn't very helpful - "next to Prada" but where is Prada?
So after a while I found a Travelex airside in T5 and queued up but then they told me I had to go to a different one.
After some more searching I found the right one, and they were sure that they had my order somewhere but couldn't find it. So first they spent 5 minutes looking for it, before giving up and then going through a long process of re-creating it.
Next time I'll just use an ATM I think...
Products fine, but delivery is unreasonably expensive.
Some items which the website said were in stock, were actually not available so they had to refund those. Other items had to be sourced from their shops rather than from central stock, so there was a delay before those were sent.
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