I cant really begin to describe how appalling the whole service was. Sent the original parcel to the wrong place so i got a replacement. This didnt arrive on the day i was told despite paying extra for "express" delivery. Just got an automated call to say it was on its way then immediately after another to say it was delayed for 3 days. This is all despite the tracking claiming that the parcel was "with the courier". When i called to complain the person i spoke to didnt call back even though i was told he would. The second person i spoke to told me they would not be able to tell me if it was coming today for 4 hours.
So basically i cant go to my friends 21st because im waiting for her £800 laptop to arrive 6 days after it was supposed to and not knowing if she will have to go to university tommorow without it.
DO NOT USE HERMES DELIVERY UNLESS YOU DONT CARE WHETHER YOU GET THE PARCEL.
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