Andrew Peel´s profile

Reviews (2)

Travel Republic

Great service before the trip, but didn't get what we booked.

I bought 2 flights plus two rooms at Marine Club, Boa Vista. All was great, except that my travelling companion was stuck in a room with no balcony and a window that looked back onto the drive. Rooms were meant to be superior, sea wasn't.

Never delivered on time - Be Prepared for a long wait

As we speak I am waiting for an order placed on 17th December, 20 days ago.
I have chased them and they guaranteed delivery today (now 3.45, no sign). This is my second purchase with best pet. The first one never arrived and when I rang to chase, they re-ordered it. I won't be using them again or recommending them, as I have had to buy food from shops miles away to make up the shortfall. They are unreliable and unapologetic. Not malicious, otherwise it would have been one star. I live in a village with loads of dogs...they won't be using best pet.

07 January 2013

Reply from

Dear Andrew Peel,

Thank you kindly for your review.

I can see from our electronic records that your order was placed on 20th December and dispatched from our warehouse the next day, on the 21st. As such, we fully expected delivery to be completed within our stated delivery time of three-to-five working days.

We sincerely apologise for the poor service you received from our courier on this occasion. Please rest assured that measures have been put in place so that this does not happen again. Thank you for having taken the time to write to us as it is only with feedback such as this that we can get better at what we do. Your feedback has been taken on board and and acted upon so to ensure these types of incidents do not happen again.

Please do not hesitate to contact us on 0845 053 5050 if you would like to discuss the matter further.

Best Wishes,
Bestpet Pharmacy

Andrew Peel´s profile

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Andrew Peel
United Kingdom