Ordered Samsung Tablet for delivery to shop for collection,After 10 days still not been delivered to the shop and according to tracking was still in warehouse.Phoned CFP to check it out only to be told that they did not know what the problem was and they would phone me back.Surprise surprise nobody phoned back so phoned them 3 days later to be told that the tablet had been lost and could not offer a replacement.Asked for a refund and after having been passed from pillar to post spoke to man called Karl who confirmed i would get a refund and confirmed that he had phoned my delivery shop to confirm that the tablet would not be delivered to them.I asked for a confirmation email or serial number only to be told could not be done as system down and promised to phone me back.Yet again nobody phoned me back.Phoned again 5 days later chasing up my refund to be told that i would not be getting a refund as the tablet had now been sent to my local shop for collection and was asked had anyone bothered to tell me.Phoned local shop to confirm that they had the tablet which i later collected minus either an invoice or receipt all i was given was a dispatch note thus making it impossible to register for my Samsung cashback. Needless to say this is the first and last time i will buy anything from CPW and will be making everyone i know aware of just how bad they are.As someone who is employed in the service industry if i offered this level of service i would have long since been sacked.
Vidyadhar Navale found this review useful
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