Pollyanna Channell Toole´s profile

Reviews (1)


Poor Quality - Excessive Padding - JenJenHouse doesn't honor their own return policy

I received the dress ordered. Very disappointed. Contacted JenJenHouse and was told they would contact in 24 hours. They said I couldn't return - I could take to a seamstress at my expense. They didn't disclose the extreme paddling, poor quality, and Made in China. They do not honor their return policy. I am out my $216.97 plus shipping and have a dress that only a woman with a double mastectomy could wear if she didn't mind something from the 1950's. I believe the dress I bought has been sold and sold over and over again since 1950. Buyer beware!!!!!!!!!

10 January 2013

Reply from JenJenHouse

Dear Pollyanna Channell Toole,

It is really a pity to hear that you are so dissatisfied with our dress. In JenJenHouse, we always spare no effort to make each dress with fantastic quality and delicate handicraft. Our dressmakers will select the high quality fabrics before they make each dress for our customers. Anyway, we do understand that different people have their requirement for a dress. We do respect your point of view. But we have to say that we really make your dress with full carefulness. Hope you can feel that.

And for the padding, it is really an inconvenience that you think they are too thick. Actually these paddings are made to make the dress more charming. We feel so sorry that you just do not like them.

Our After Sale Team has replied to your email already. Please kindly check it. We sincerely hope that this time, you will be satisfied with our solution.

Thanks in advance for your time and patience. Look forward to your early reply.

Pollyanna Channell Toole´s profile

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Pollyanna Channell Toole
Tybee Island, United States