Don't get drawn in by the marketing machine at Loaf as sadly we did. I've just had back surgery and was in the market for a well-constructed mattress. I'd seen the reviews and read the marketing spiel. Pocket sprung, won't ever need to be turned etc etc.
What you get in essence is a lumpy, thick mattress. We complained within a few weeks and were told... "didn't you see the note in the packaging" you need to rotate it consistently in the first few weeks. Hmmm sounds like turning to me.
The mattress is like sleeping on a wad of old towels bunched up together. It's hot and exactly like a memory foam mattress but worse... it sags and forms dips where you've been lying. It means there's simply no avoiding a ridge forming in the middle of the bed. As that's naturally the place where nobody lies. Loaf say... then lie on it. Hmmm again not practical for two people now is it?
They won't even entertain a return / refund. We're stuck with this ssssss(quidgy) mattress. Given my serious back issues I'm not sure what to do as we can't afford a replacement so soon after buying this one (within 6 months).
So we just keep turning it and the two of us squeeze up on one side so we can attempt to flatten this god awful ridge.
Loaf Marketing Machine - 1
Trusting Consumer - 0
We'll be in touch with the Office of Fair Trading and Which.
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