David Jay´s profile

Reviews (1)


Ignorance and rudeness. Buy from The Protein Works instead.

Terrible encounter with customer service and also terrible attitude when escaled to the Hut Group customer service too. Completely non existent manners or common sense, I sent a message to specify flavours I wanted as the website was experiencing difficulties, as confirmed by a MP rep on a forum when he tried it. I placed the order anyway in an evening and sent a message specifying what flavours I wanted. Simple enough? Wrong! Received a message 5 DAYS later stating that I couldnt amend and order. AMEND an order? The message looked automated cut and paste unfortunately so I replied and repeated myself and got a similar message. They just do not seem to have any intelligence or manners. You cannot phone them because they are on a premium rate revenie number and they keep you holding for aprox 15-20 minutes. Email gets a response of 5 days or a week if at all, so its far too long. Cancelled the order and I now buy from The Protein Works.

David Jay´s profile

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David Jay
United Kingdom