Knowhow

Has nearly ruined my career

My laptop has been sent to Knowhow for repair 4 times in total now for the same problem. They have had my laptop for over 7 weeks all together and i have had continuous problems with this since July. I am currently a student and have nearly been kicked off my course because i am behind in all my work .I have spent ridiculous amounts of money on uneccesary phone calls. They currently still have my laptop now and each time I call I get put on hold for ridiculous amounts time. Knowhow have also at one point lost my laptop and claimed that I had signed for it when I hadn't. The delivery driver had left it with a random neighbour in the street and didnt even notify me. You wait in all day fit them and they don't turn up. You ring again and you get a silly excuse of " it wasn't loaded on the van". This company is a complete joke. I have been in tears over this company . Trying to do a UNI course and bringing up 2 kids is hard enough without having a laptop to do it on. They promise you replacements until they are blue in the face over the phone. The customer service is disgraceful , I have never been treated with so much disrespect in all my life . Many of the staff also can't believe how I have been treated. My last voicemail i reciebed was yesterday from staff Claiming my request for a replacement had been declined. Suprise suprise . It is one big sceam, be well aware . Let's see what happens after this post. Danielle