i ordered the sofas 3 years ago, and just threw out the whole set a week ago.
i ordered a corner suite , plus 3 seater x2
at the time of delivery, everything was left outside, and installing the sofas took all day.
few parts were even missing, i was upset and angry at how cheap the material was. this is what you will not see in store, you will see ready made sofas, that look good to the eye, but when it comes dismantled, you will understand.
the sofas were also dangerous, they has wood pieces sticking out, sharp edges, my little boy and whole family had accidents with these sofas. the back of the sofa was a big wooden board coming out, and trust me if the kids play behind the sofa, it is dangerous, the sharp edges and top part of board can cause injuries.
now for the sofa material, it is very cheap foam used within the whole sofa. within 6 months, they all flattened and actually did not feel comfortable at all. everyone in my family was complaining. i bought the cloth version, faux leather did not appeal to me. i advise everyone to have a look at their foam before buying and decide for yourself. also have a look at the product dismantled and you will understand what i mean, it will be very cheap wood pieces and too many, and give it 6 months to a year, and the foam will flatten.
if you do not mind the above points, and you like fixing jigsaw puzzles, and prefer cheap foam, then it may be for you. if i had an office, i might consider these, but never for home use.
at the time i bought sofas, there was one man running the admin sale, in the office and taking orders, my father nearly had a argument over the phone with him, because when the units arrived, it was a mess to fix, like a jigsaw puzzle, and we were told they can install it, however, it will take another week to arrange.
all the points i have made are genuine and i can verify them by posting my order numbers, and invoices.
Got my car serviced last year and had to give my car in several times for repair, spent over £1200 and still had problems and they still could not fix the original problem with car.
I spoke to manager who was very unhelpful, I told him every time I bought my car in, a new problem came up and I personally think the technicians were causing problems to the car. I asked him about whether they have any cameras, cctv in the workshop, to which he replied we trust our staff, well I don't.
Its a money making scam all commission based. They lie and have employed ameturs who don't know what's happening.
To make money they make up a problem or cause damage to the car.
I have all their names, Louis connely, shah.....
My last repair bill came to 1600 pounds, and that's with a discount, I advise the dft or trading standards to go undercover with this garage, and see their true colours.
I have a golf, ld07 FCC........
Bunch of liers
my father bought a milan italian leather chair, in august.
delivery was over a week late. and delivered in middle of october.
i noticed on the same day that the recliner was not working, it was actually a big task to put the recliner back in position, and after a few days the whole structure of the chair seem to be unstable.
i phoned direct to paul simon in hayes, middlesex, and on all three occasions they did not get back to me, i was told the manager would phone me but no response.
so one month later i wrote an email to head office, and 10 days later i got a phone call to state that they are sorry and that due to bad management errors have been made!! they stated they have new management now....
anyway 2 months late and i have had an unusable chair and asked for a refund because it took too long and awful service.
i do not want a replacement or them to fix chair, they made me wait 2 months and counting.
i have contacted my visa card and opened a dispute, hopefully they can resolve problem and get my refund, under sales of good act i gave them ample time to fix situation and now its too late., it was after nearly 2 months that they contacted me.
order number: 00007246
price paid: a whooping £684 with insurance.
you can not make a customer wait for that long!!
I WENT TO MY HAYES BRANCH, to buy new sofas.
i was impressed with the oberon range.
so i went ahead and purchased 2 pieces of three seater sofa and 2 pieces of 2 seater sofa.
after one day i realised the sofas sunk in and actually caused pain in my back and legs. it feels as my back is touching the middle of sofa,
i contacted harveys and they are useless,they told me they are sending out ecomaster to inspect furniture and then make a decision.
also one of the leg raises is already making noises. there is a defect in these sofas
i told them after delivery of one of the sofas, not to send the rest of order and let me choose another range, they refused. that would have resolved the problem.
bad service, left with £2400 of useless sofas. do NOT BUY FROM HARVEYS.
ORDER NUMBER: BRO0399-83992843 AND BR0399-83992820
I WISH I HAD ORDERED BY INTERNET AND I COULD HAVE RETURNED WHOLE SET BUT BECAUSE OF INSTORE SALE I AM STUCK. BASICALLY ALL CUSTOMERS WHO WISH TO BUY FROM HARVEYS, GO INSTORE, TRY ITEM OUT , BUT DO NOT PURCHASE INSTORE AS THERE IS NO PROTECTION, PURCHASE THE SAME ITEM ONLINE, AND YOU ARE PROTECTED BY LONG DISTANCE SELLING ACT, WHEREBY YOU CAN RETURN ITEM IN SEVEN DAYS FOR A FULL REFUND.
in feb 2013, i recieved a full refund. the customer service number was totally useless, and Bradley (customer service manager) needs to go on training course on how to deal effectively with complaints. he accused me of not telling them earlier enough, but he was wrong, i informed them within a day, and i still had email.
the store manager at hayes store, his name was sharafat, was very helpful and gave me a lot of options, in the end i opted for full refund. luckily this guy knows how to talk and deal with customers, fast and efficient. they should promote him to area manager, thats how good he was.
the lady who sold me the sofas, Kuldeep (kuldip) also tried to be helpful but thats probably because she was losing her commission.
to all others, i advise you to pay by credit card, because if harveys do not take back faulty goods, etc, then you can open a dispute with your credit card.
and never go instore and buy the goods, always have a look at the goods in store, and whatever you like, make sure you order online, so that you are protected by distance selling act. No matter what, you can return items in seven days for full refund.
Miriam Brown found this review useful
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