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Wickes Customer Service - What a joke !

I am in the process of purchasing a complete new bathroom and visited Wickes in Chatham with my partner on 29/12/12. Whilst the products on display were of interest we could not find any staff ! Finally a middle aged lady ( whom we did not even realise was an employee ! ) said that you have no literature but that a consultant could visit, I gave my adddress and phone number ( which was writtn by her on a torn offf scrap of paper ! ) She assured me that someone would call later that day.

Not having heard anything by 5th january we again visited the store, regrettably our experiance was no better, a middle aged gentleman in the sales office managed to drag himself away from whatever and assured me he would email a catalog, and I made an appointment for him to visit on Tuesday 8th, once again this was written on a old scrap of paper !.

No apology or explanation for the previous failure to respond was proffered, nor was any assistance even suggested in terms of our interest in your products !

As of 09:45 this morning he has still not had the common courtesy to send the promised email catalog and we have no reason to expect that he will even bother to keep the appointment made.

For this reason we are not prepared to even consider Wickes for the purchase, and wish to cancel the appointment for next Tuesday.

If this is the level of customer service on an enquiry it suggests that the product and the service we may expect on any possible issues would be even worse !

Based on the reviews on this site I'm pleased that we didnt buy their products !

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Alison Cooper
Hoo, United Kingdom