Katie Justice´s profile

Reviews (1)

The Rug House

Ordered 1 week ago and no contact since!

I ordered a rug 1 week ago. It still has not arrived despite saying on the website that it should have done! I've had one email to confirm the order and the money has been taken from my account but I have heard NOTHING since. I called up and the lady was very unhelpful and quite abrupt. She gave me a tracking number reluctantly and the tracking number does not work! If my rug does not arrive in the next few days I will be calling back and will be cancelling my order and expecting a full refund plus compensation for my time and Phone calls wasted!

26 January 2013

Reply from The Rug House

Review inaccurate and simply wrong. We always assist any customer with a delivery problem and ensure that all issues are resolved with the utmost speed. The same was done in this case. Customer did not reply to emails providing an update and never contacted us again after 1st phone call.
Paul
The Rug House

Katie Justice´s profile

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Katie Justice
Reviewer
United Kingdom

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