I ordered a rug 1 week ago. It still has not arrived despite saying on the website that it should have done! I've had one email to confirm the order and the money has been taken from my account but I have heard NOTHING since. I called up and the lady was very unhelpful and quite abrupt. She gave me a tracking number reluctantly and the tracking number does not work! If my rug does not arrive in the next few days I will be calling back and will be cancelling my order and expecting a full refund plus compensation for my time and Phone calls wasted!
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