I bought a TV from this site selected day for delivery and was instantly bombarded with phone calls from Geoff to buy additional accidental damage warranties.
On the day of delivery I waited in patiently only to not receive any goods, I phoned the courier company who told me their driver just couldn't be bothered on that day and that they could arrange sometime the following week, but wasn't sure when and I'd have to wait in all day again. I told them this was unacceptable and phoned Direct TV's. They told me I could cancel and get a full refund BUT that they needed to wait until the TV was returned from their couriers approx 1 week then it could take upto 2 weeks for them to process and that's if the courier company didn't lose it in the meantime. So basically they had £400 of my money for 6 weeks without me obtaining any goods and to cap it all the FULL refund is only the cost of the TV as apparently I'm liable for delivery charges..... IT'S a JOKE. I now have a customer service agent agreeing its a glitch on their system and I'll get these costs back but their ultra not so efficient emessage system tells me I wont exactly 2 mins after I put the phone down to the service agent. I'm now logging this with credit card company as fraud.
Please do not buy from these crooks, save yourself the hassle and buy from somewhere more reputable.
I found the product I was looking for on this site far cheaper then anywhere else on the web. Once it was ordered I had my confirmation email, followed by another infomring me it was being dispatched.
This was an excellent service as I ordered it at 14:30 1 day and it arrived the next before lunch.
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