Anna Tucker´s profile

Reviews (2)


Worst Customer Service Ever!

I bought a Panasonic Lumix FZ-72 from Pixmania 3 weeks ago. Delivery was not the quickest, but I expected this as I knew it was coming from France. When it arrived, the camera was set up in French and the only printed manual was in French - not useful if you don't speak French, and also not expected as Pixmania's own t's and c's state that an item description will say if the manual is not in English - it didn't.

When I rang the company to complain they said they would send me an English version of the Quick Start manual so I could work out how to use the camera. 2 weeks on I had received nothing, so bought a full printed manual from another website, which arrived the next day. Today, after 2 weeks, I have received the manual from Pixmania - another 200+ page full printed manual. So I now have 2 of these, one of which I paid extra for, and still no Quick guide to take with me on holiday.

Pixmania still haven't changed the product listing to conform to their own t's and c's by stating that it does not come with an English manual, and when I spoke to them today they seem to have no interest in correcting this, or in reimbursing me for the extra manual I had to buy, or for my phone calls - the over-riding impression I got was that now they had my money, they really couldn't care less.

This is not the first time I have had trouble with Pixmania, I experienced similiarly poor service a few years ago when I used them for the first time, but I thought I would give them another chance to see if things had improved. Sadly, they have not, and I will never deal with them again - I strongly advise you to think very carefully before you do.

ALEXANDER RUSSELL found this review useful

04 November 2013

Reply from

Thank you for your review.
I'm sorry if your Panasonic Lumix is in French along with the manuel and if you were not satsifed with our customer services.
We strive to provide the most efficient service to our customers at all times.
As stated in our Terms & Conditions, some instruction manuals do not come in English. This information will be clearly featured in the technical information sheet of the specific product.
You are able to download the English manual via your Pix&I space on our website.
If you receive a product that is in French, then I would be more than happy to contact our purchasers who can advise you on how to change the language settings to English in the internal menu of your product.
I would like to inform you that we operate under the rights of the UK law and all of our services strictly follow these trading standards.
I invite you to contact me with your order details so that I may investigate further into your order and into the issues you have had and offer you a suitable solution.
Kind Regards
Pixmania Mediator

Lords of Notting Hill

Perfect service, if only all companies were this good!

From start to finish Lords of Notting Hill were a pleasure to deal with. Their prices were better than anyone else's, the delivery service offered was extremely quick and the item came when promised. There was even a follow up email to check that everything was satisfactory - I couldn't have asked for anything more and wouldn't hesitate to use them again.

Anna Tucker´s profile

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Anna Tucker
United Kingdom