Caroline Morrissey´s profile

Reviews (1)

Yourdesign

No customer service, no quality control

I ordered a hoodie with a charity badge.
The design produced is unreadable, fuzzy and with a tatty edge, meaning that the hoodie is unwearable. This was going to be used to do street collections for a small charity.
Yourdesign.co.uk blamed the poor image I submitted and even though they knew it was poor quality (I didn't by the way!) they printed it anyway. Wouldn't you expect a reputable company to call the customer to give them the option to review the order?
They offered to rectify it at a further £9, but as we are a charity we can't just throw money away.
Customer service was very defensive, and it was clear from the first email that they weren't going to take any responsibility for producing a poor quality item.
I had to return it to them to look at (further cost to me as they weren't even prepared to cover postage)
There are lots of printing companies out there,so I'd recommend you avoid this one!

Caroline Morrissey´s profile

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Caroline Morrissey
Reviewer
Female
United Kingdom

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