musicMagpie

Music magpie is by far the worst company I have ever had the unfortunate oportunity to deal with!!! Their customer service is shocking at best!!!

Music magpie is by far the worst company I have ever had the unfortunate oportunity to deal with!!! Their customer service is shocking at best!!!

I send my device to them for an 'apparent' fault to be detected, after I confronted them about this issue they processed my item and insured me I would receive my payment I then accepted the offer and authorised my detailed for the payment to be processed after waiting for over a week with no money to enter my account I contacted them regarding my issue to then receive the original generic email saying they had discovered a fault to which I emailed twice with no reply explaining the situation and ask to be contacted. I am still waiting for this to happen!!!

I will not nor will any of my friends and family use this company ever again and I will and have told people about the way I have been treated and music magpies total lack of professionalism.

07 January 2013

Reply from musicMagpie

Hi Mark - it looks like some confusion has arisen with regards to this order. Please let me clarify: Your phone was found to be liquid damaged and the price was revised to £0 (as we don't accept faulty items). We then emailed you to inform you of this and we are awaiting your reply as you have the option to have the phone returned to you. The email is dated 5/12. We still have the phone here, if you can reply to that email we can arrange for the phone to be returned to you. Apologies for any confusion caused, and we hope we can reach an amicable agreement. Kind regards, musicMagpie.