Carl Atkinson´s profile

Reviews (1)

Variete ltd

Total nightmare, do not use them, PLEASE READ!!!

We brought a set of table and chairs from this company at the start of August 2012 costing nearly £1000. Before they had even arrived we had a call from variete to change the chair style. When they did arrive the table was damaged and the chair colour and wood pattern did not even match. To complain and get items changed they have only got an email system that takes them ages to reply. Once they did reply all they wanted to do was replace the table (not acceptable). When they agreed to change them it took ages for new items to arrive, this involved me nearly every week having to try to contact them. You can call the sales department, but never got the same person and they always promised to look into the problem and call you back, but guess what? They never did. The email system to contact them is a joke as the never answered me back, when they did they kept promising estimated delivery date that came and went. When I finally decided that I wanted my money back, my new table and chairs just so happened to have came into stock that day. This whole process took 5 months to get my furniture; there has been no sign of an apology for all the trouble of any sort, either verbal, written or financial for all my time and trouble. I would never use them again and would advise people to shop else where.

07 January 2013

Reply from variete.co.uk

Dear Carl,

We are very sorry to hear that you were disappointed in the level of service you received from Variete. We didn't intend for this to happen and we are sorry for any inconvenience caused. Unfortunately made to order Italian furniture has a long delivery lead time. As you did not like the darker colour of your original order we arranged for its collection. A new dining set in a lighter wood was ordered from the manufacturer in Italy. You requested the alternative dining set was to be delivered before Christmas and I can confirm delivery was made to you on the 19th December.

We once again must apologies for this inconvenience caused.

Regards
Variete Customer Service Team

Carl Atkinson´s profile

profile image of Carl Atkinson
Carl Atkinson
Reviewer
1970
Crawley, United Kingdom

About