I had been recommended to Black Circles by a friend who was very very psoitive about the service he had received. I needed to replace a tyre which had to be ordered in. I went to the named garage on the morning arranged and was greeted by the receptionist - she was very pleasant. I said it was the front passenger tyre which neede to be replaced. I probably should know which is offside and which is nearside but she says I agreed that it was the offside tyre. I actually repeated front passenger tyre and indicatec this tyre through the window where the car was parked. When I went to drive the car away after the work, I looked at the front tyre and it had not been changed - they had replaced the good tyre on the other side. She asked the mechanic to rectify the problem and said I had said front passenger side and maybe she had ticked the wrong box. When the car was finally ready, the manger said I had to pay for the work incurred in sorting out the problem and at that point the receptionist said I had agreed it was the offside tyre. I have to say while I was waiting, the manger was very intolerant and critical towards the receptionist which was uncomfortable to listen to. I phoned and complained when I got home and Black Cirlces customer service dept have givne me a voucher with £12 off any future work. Needles to say I don't think it will ever be used - I shal go elswhere.
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