Blackcircles.com

disappointment

I had been recommended to Black Circles by a friend who was very very psoitive about the service he had received. I needed to replace a tyre which had to be ordered in. I went to the named garage on the morning arranged and was greeted by the receptionist - she was very pleasant. I said it was the front passenger tyre which neede to be replaced. I probably should know which is offside and which is nearside but she says I agreed that it was the offside tyre. I actually repeated front passenger tyre and indicatec this tyre through the window where the car was parked. When I went to drive the car away after the work, I looked at the front tyre and it had not been changed - they had replaced the good tyre on the other side. She asked the mechanic to rectify the problem and said I had said front passenger side and maybe she had ticked the wrong box. When the car was finally ready, the manger said I had to pay for the work incurred in sorting out the problem and at that point the receptionist said I had agreed it was the offside tyre. I have to say while I was waiting, the manger was very intolerant and critical towards the receptionist which was uncomfortable to listen to. I phoned and complained when I got home and Black Cirlces customer service dept have givne me a voucher with £12 off any future work. Needles to say I don't think it will ever be used - I shal go elswhere.

07 January 2013

Reply from Blackcircles.com

Mrs Gutteridge

Thank you for taking the time to review your order –please accept my apologies that our service has given cause for complaint on this occasion.

Following your husband’s conversation with our Customer Service Manager; I am sorry to hear that you feel unable to consider us for your future needs.

At Blackcircles.com we work hard to ensure that any negative experiences our customers may have had are not repeated and we will strive to ensure that we eradicate as many issues as possible going forward.

Kindest regards

Blackcircles.com