They messed everything they possibly could up.
First, we ordered a handset that never came, i had to chase it up 2 weeks after it had been dispatched to which they said they'd have to send another as it had got lost, eventually received the next handset and sim card and tried for 4 days ringing up mobiles.co.uk and the network 3 trying to activate it and both companies were stating something was wrong but it wasn't to do with them.
Eventually after weeks of having a not working handset mobiles.co.uk told us they'd have to send another sim card as the order was somehow 'incomplete' between them and 3, this sim card never actually arrived and after refusing to go any further with the order after a month of placing it I cancelled it, went out the same day to the T-mobile shop and bought a completely different contract.
I am absolutely outraged at the level of service and how a company can manage to mess something up so much, will never be ordering from them again and am pleased that now after cancelling my order I have to have nothing more to do with the company.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook