I am one very angry customer. We were due to receive delivery of our new American Fridge Freezer today. My husband took a days holiday and waited in all day. Tracked the order which said delivery would be between 1.45 and 5.45pm. Waited till 6.15 and called Currys to be told the driver is running late but you will definitely have it delivered tonight. I said we had better as we had got rid of our fridge freezer today.
Waited until around 7.40pm obviously fuming by this time, so checked the online tracking. I was SO angry when it said the status was DELIVERED. Called Currys back who tried calling the driver but they said they didn't have his number. The girl said it looked like he had driven past our house! I said I have been sat here all day and night, there are 2 cars on the drive, the security light has been left on for them and no card has been left. She said i would have to call back tomorrow! I said that is no good, I no longer have a fridge in the house and have 2 young children. She said she felt sorry but couldn't do anything.
Absolutely fuming and we have to wait until 8am to call again!
Avoid this courier service like the plague as said by another reviewer. My delivery was supposed to arrive between 8.30 and 5.30pm on 3rd january 2013. Waited in all day it didn't arrive.
Sent complaint in that day via their website which says they will respond within 1 working day.
Next day waited in all day, no delivery and no email or phone call to explain why? Sent fuher complaint in to website, still no response 3 days later.
Appalling customer service, they deserve to go into administration the way they treat customers.
Perhaps tomorrow someone may decide to call me or perhaps I may even finally get my parcel. Won't hold my breath though!
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