Debbie Burgess Byrd´s profile

Reviews (1)


Order Local - Not from TelAviv

I would NOT RECOMMEND ordering from MyNameNecklace. Learn from my experience. I ordered a necklace the 1st of December that was to be a Christmas present. Based on the shipping information presented on their website and in their confirmation email, the order should have taken NO MORE than 13 days to arrive, and based on this, THEY recommended shipping it free via their parcel service. If I would have known they were located in TelAviv, I probably would have opted to pay for a tracking system. The necklace shipped on 12/6/12 but did not arrive until 12/29/12: that is 23 days past the date it shipped. Because they are located in TelAviv, the only way to contact them is via email, which can take up to two days for a response back because of time zones. Their customer service response back to: We are sorry for your inconvenience". Really? This was to be a special Christmas present that did not arrive until after Christmas. BTW, when it did finally arrive, the necklace was tarnished and spotty. I guess that's what happens when it takes 23 days to arrive! I had to purchase an alternate gift so my niece would have something to open and their response was "Sorry for your inconvenience". After sending several emails back and forth, two of which they didn't even bother to read they finally agreed to a slight discount. So I got back $14 on an $80 order. That in no way compensates me for the isues I encountered. I would HIGHLY recommend ordering from a local company. It's worth the extra money to deal locally and to be able to speak to a person!

Debbie Burgess Byrd´s profile

profile image of Debbie Burgess Byrd
Debbie Burgess Byrd
United States