Mr Kevin Morgan´s profile

Reviews (3)

Longacres Garden Centre

Poor customer service!

I ordered about 3 weeks ago some terracota bark chipping 12 bags in total.I paid in full and my order was accepted. However on the morning of the delivery,I received a phone call to say they only had 6 bags! They assured me there would be a delivery coming in any day so I thought ok I will accept the 6 and wait for the remainder. When they arrived one bag was torn open some of the contents missing and leaves inside.After a discussion with long Acres they said they would add an extra bag free of charge. Well the next delivery was due on jan the 24th I waited till 2pm and nothing happened,so I rand them again,only to be told that the expected delivery hadn't happened and I would not get them that day. Thankyou longacres for letting me know!!!! I'm still waiting,and have to say the customer service has not been at all you can accept payment in full on line,and have no idea of stock avaliable is beyond me.

27 January 2014

Reply from Longacres Garden Centre Ltd

Dear Mr Morgan

Very sorry to hear about this, totally unacceptable that we did not supply this product and didn't keep you informed. We will investigate this matter ASAP and we will be in contact to sort this issue with you.

Kind regards

Animed Direct

Good and prompt

Made several purchases recently and all have been good value, prompt delivery and exactly as ordered.

Pet Supermarket

Good Service

Good service with very prompt delivery. A great pity the goods were damaged when received. Good collection for the damaged goods and a prompt refund.

Mr Kevin Morgan´s profile

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Mr Kevin Morgan
United Kingdom