I ordered two pairs of Prince squash shoes from Tennis Nuts. In their terms of business they state that payment will be taken when the order is dispatched. I received one pair of shoes and they took my full payment for two pairs, no explanation. I called the company and the response was that they had no stock and the other pair would be following.
A week passed and I was offered a more expensive pair of shoes which were a different model from the pair that I had ordered. Why would they think that would be the best outcome ? If I had wanted a different pair of shoes I would of ordered them. They did not offer to refund my over payment on the original order; I had to ask for it ! If they had proper stock management this would not have occurred, I am not new to buying online and I probably will not buy from this vendor again
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