Mr m perrett´s profile
Reviews (1)
Jokers' Masquerade
Not clever at all.
I ordered my fancy dress for New Years Eve from a website that had a counter running at the top. "Get your order in in the bext 19 hrs, 46 mins and 12 seconds for a guaranteed delivery for new year.
Thought it was too good to be true and paid an extra £10 for the pleasure.
Didnt arrive in time, in fact it was about the 3rd when it turned up. Hat that was in the costume was crushed to bits and the costume itself was also crushed into a long thin cardboard box.
No consideration to the item itself, just thrown in a box and for £80 expected a lot better.
I received a call on New Years eve saying that it would not turn up and would be using an alternative courier. No mention or apology apart form to say if I wanted to return the item I would have to pay for the pleasure. Nice customer relations!
it had not arrived on time and never would.
The option should have been to cancel the order, refund my money and send me a gift token for any future purchases with an apology from the company.
Doubt this will appear anywhere, Im stuck with a Zorro fancy dress and will be telling everyone how I was treated.
Reply from Jokers' Masquerade
Mr m perrett´s profile
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We have escalated your review for investigation into the circumstances behind the delay in delivery of your item. As part of this we have rolled back our servers to see what the message said at 21.46.47 when the order was created and the wording on the website at this time stated "Place your order within 62 Hrs 28 mins and 13 secs for dispatch on Monday". As such your order was dispatched on the Monday being the next available working day. Maybe the word dispatch was mistaken for delivery?
Unfortunately, there was a delay in delivery for which we apologise on behalf of City Link who have let us both down on this occasion. I believe my colleague has contacted you to discuss a refund and return if required.
We hope to get this problem sorted out for you as soon as possible, but if you do have any further problems, then please do not hesitate to contact our Customer Services team on 0845 1300 818 and we will be more than happy to help.
Again, we apologise for any inconvenience caused and hope we can welcome you back to Jokers' Masquerade in the future.