Used the myhermes service from parcel2go.com as it appeared to be relatively straightforward and well priced. I was sending a product worth about £500, but they wanted to add an extra £50 to the delivery cost to cover the insurance costs making it much more expensive than competetors. I stuck with the standard £20 coverage as I have never experienced postage problems for large objects before, plus it was supposed to be delivered within 2 days, tracked and signed for.
According to the website the package was delivered within the 2 days, but on calling the recipient I found out it hadn't been delivered and there was no card left. I contacted parcels2go immediately to find out where the parcel was. All they could do was email the courier (which would take 24 hours for a response). After several days of trying to find out where the parcel had been delivered all I got back was that I should put in a claim for lost parcel. They didn't seem bothered to find out from the courier what they had done with the parcel. When I started reading the small print, I soon found out that proof of delivery was not guaranteed.
A week later the parcel did arrive, the same day I got another email from parcels2go telling me that they weren't able to contact the courier and should start a claim.
I think in reality what happens is that the myhermes couriers are just local people trying to earn a pittence delivering these packages. If they don't deliver them within the alloted timeframe they probably don't get paid, so they automatically put into the system that they have delivered it, even when they have not. When it is more suitable for them (as they pay their own petrol costs) they do then eventually deliver the parcels (sometimes to the right addresses - although I have read many reviews to the contray). My beef is not with them, but with parcels2go who do not have adequate controls over this and seem happy to piss off customers who are desperately trying to find out what has happened to their parcels.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook