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Reviews (1)

Base Fashion

ordered on first class, waited for over 2 weeks

Well, I am fairly dissapointed because the item I ordered was on first class next day delivery but it came after 2 weeks!

09 January 2013

Reply from Base Fashion

Dear Mr. Ahmed
Thank you for your inaccurate review of our service. I would like to clear up some points that you raised.

1) We do not offer a next day delivery option. We state that orders may take up to 48 hours to fulfil. Obviously we try our hardest to dispatch our orders as quickly as we can and if you look at our other reviews on Trustpilot you will see many customers are happy with our speedy service.

2) Your order was placed on the 29th of December and it was dispatched on the 31st of December. According to Royal Mail Tracking you received your order on the 3rd of January. The reason the parcel took longer than usual is because the 1st of January was a bank holiday and there is no post on this day. Ideally your order would have been with you on the 2nd, but I would say that the delay is due to the large volume of parcels that the Royal Mail were handling at the time.

3) An order placed on the 29th of December and received on the 3rd of January does not equal two weeks! If you have a legitimate complaint with the service that we provide then by all means please contact us and we will be happy to resolve it for you.

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United Kingdom